Privacy Policy

Last updated: 2 November 2026

The short version

We only collect what we need to book and carry out your clean.
Your card details go straight to Stripe. We never see or store them.
We never sell your data, and we only send offers if you ticked the box.

1. Who looks after your data

KeyClean Bristol (Halyna Stinkova, sole trader, Bristol, UK) is the data controller for the personal information described here.

Contact: stinkovagalina777@gmail.com · WhatsApp 07999 852567

2. What we collect

Contact details: your name, mobile number and email address.
Property details: the address and postcode of the property, size, extras, parking, pets, access and key information, and any notes you add.
Booking details: date, time, price, discount code and booking reference.
Payment information: handled by Stripe. We see only limited details such as the card type, last four digits and payment status.
Messages: anything you send us by WhatsApp, text or email.
Photos: before and after photos of the areas we clean, used to check quality and handle any complaint.

3. Why we use it, and our legal basis

To quote, book, carry out and charge for your clean: performance of a contract.
To send booking confirmations and text reminders you asked for: performance of a contract.
To keep accounts and tax records: legal obligation.
To deal with complaints, damage claims and unpaid bills, and to keep our service safe: legitimate interests.
To send occasional offers, only if you ticked the box: consent. You can withdraw it at any time by messaging us.

4. Who we share it with

We only share what is needed with:

Stripe, to process card payments securely;
the services that run our website, email and messaging (for example our web host, Google for email and WhatsApp for messages);
our accountant and HMRC, for tax purposes;
anyone we are required to share it with by law.

Some of these providers may store data outside the UK. When they do, they use legal safeguards approved under UK data protection law.

5. How long we keep it

Booking and payment records: 6 years, as required for UK tax records.
Photos and messages about a clean: up to 12 months, unless needed for a complaint or claim.
Marketing consent: until you withdraw it.

6. Your rights

You can ask us to see, correct or delete your data, to restrict or object to how we use it, or to receive a copy of it. Just message or email us and we'll reply within one month. Some records (for example tax records) we must keep by law.

If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk, though we'd appreciate the chance to sort it out first.

7. Cookies

Our website does not use advertising or tracking cookies. The secure payment form provided by Stripe may use essential cookies to prevent fraud.

Read our Terms of Service →