Will I get my deposit back?
Our end of tenancy checklist follows the standards letting agents use at check-out. If your agent or landlord finds something on our checklist that we missed, tell us within 48 hours with photos and we come back and re-clean it free of charge.
Do I need to provide cleaning products?
No. We bring all products and equipment, including for after-builders cleans.
How long does a clean take?
It depends on the size and condition of the property. A 2-bedroom end of tenancy clean usually takes most of a working day.
Does the property need to be empty?
For end of tenancy and move in / out cleans, it works best when belongings are gone. Furnished lets are fine: we clean around and inside the furniture. For after-builders cleans, please make sure the builders have finished and removed their tools.
Which areas do you cover?
All of Bristol (BS postcodes). If you're just outside, add your postcode and we'll let you know.
When do I pay?
You enter your card when you book, and nothing is taken then. The day before your clean, the amount is held on your card, and it is only charged after the clean is finished. Card payments are handled securely by Stripe.
Can I cancel or change my date?
Yes. Cancelling or rescheduling is free if there are more than 48 hours before your clean. Within 48 hours, or if we can't get into the property, a fee of 50% of the clean applies. See our Terms of Service.